Product Care & Repair
Gemstone and hardstone jewellery requires delicate care to preserve its beauty and lustre over the years. In this guide, we provide comprehensive advice on maintaining your jewellery's exceptional condition, ensuring it retains its sparkle and brilliance. Should you have any questions after reading our guide, please do not hesitate to contact us. We are always here to assist you with expert advice on caring for your treasured LEGEM pieces.
CARING FOR YOUR
GEMSTONE JEWELLERY
Maintain the brilliance of your jewellery by gently cleaning with a soft, lint-free cloth after each wear.
Store each piece separately in a cool, dry place to prevent scratches and damage.
Contact our customer service team to arrange professional repairs and resizing for your jewellery.
Basic Jewellery Care
Daily Care: Even a diamond, one of the hardest materials on earth, can be damaged without proper attention. Always remove your jewellery when swimming or washing hands. Avoid household bleach, which can cause discolouration and disintegration of gold.
Avoid Household Chemicals & Extreme Temperatures: Prevent your jewellery from coming into contact with household chemicals such as perfume, hairspray, cosmetics, and lotion. Hardstones are particularly sensitive to chemicals and extreme temperatures, so be mindful of exposure.
Avoid Hard Surfaces: Protect your jewellery from contact with hard and abrasive surfaces to prevent chipping, erosion, and scratches.
At-Home Cleaning: Gently clean your jewellery with warm soapy water and a soft brush, then pat dry with a clean, soft cloth. Avoid using ultrasonic cleaners and alcohol wipes. While cleaning, check gemstone and diamond settings for any damage.
Storage Tips
Proper Storage: Store each piece separately in a cool, dry place, ideally in its original case. Avoid storing jewellery in humid environments like bathrooms.
Professional Cleaning
We recommend periodic professional cleaning to maintain the brilliance and integrity of your jewellery:
Professional Cleaning: Bring your jewellery in for professional cleaning once a year. Our experts will conduct a maintenance check to ensure the settings and prongs are secure. Please contact our Client Care team to arrange this service.
Professional Repairs
Repairs and Resizing: Our skilled craftsmen can handle all aspects of jewellery care, from cleaning stones to repairing clasps and resizing rings. Contact our customer service team to arrange professional repairs and resizing. Your first resizing within the 15-day exchange/refund period is complimentary. Repairs typically take about 10 business days.
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Frequently Asked Questions
Cleaning and Maintenance
Clean your jewellery with warm soapy water and a soft brush, then pat dry. Avoid using harsh chemicals.
For best results, clean your jewellery after each wear or at least once a month to maintain its brilliance.
Storage
Store each piece separately in a cool, dry place. Use jewellery boxes with compartments or soft pouches.
Avoid storing jewellery in humid environments like bathrooms. Keep it away from direct sunlight and extreme temperatures.
Repairs and Resizing
Contact our customer service team to arrange for professional repairs and resizing. Your first resizing within the 15-day exchange/refund period is complimentary.
Repairs usually take about 10 business days, depending on the nature of the work required.
If you chip your gemstone, please contact our team to discuss the next steps. Chipped, cracked, or broken gemstones do not fall under any warranty, and we will quote you for the replacement if we cannot repair the existing stone.
Light scratching can be addressed, but any structural damage will need to be assessed by our team. We will then quote the cost for repair or remake.
General Questions
To keep your heirloom pieces in pristine condition, we recommend removing them before activities where they might come into contact with chemicals or substances. This includes:
Household chores: Activities such as gardening, cooking, and cleaning can expose your jewellery to heat, bleach, and other cleaners that may damage precious metals and gemstones.
Water activities: Avoid wearing jewellery at the beach, swimming pool, or jacuzzi, as chlorine can harm both gemstones and metals.
Exercise and sports: Physical activities can cause impact and pressure that may damage your jewellery.
Cosmetics: Apply lotions, hair products, and cosmetics before putting on your jewellery to avoid chemical exposure.
Heavy lifting: Be cautious when lifting heavy objects to prevent knocking or catching your jewellery.
Metal interactions: Avoid stacking 18K gold jewellery against harder metals like platinum, as this can cause wear on the softer gold.
Sleeping: Remove your jewellery before sleeping and store it in its own box, away from other polished surfaces that may cause scratches.
Emerald and Aquamarine Care:
Emeralds and aquamarines require special attention. Avoid exposing these gemstones to intense heat (over 60°C) or drastic temperature changes. Keep them away from dishwashing water, chemicals, or body creams that can strip their natural oils, reducing their clarity. Clean these gemstones with lukewarm water, a soft toothbrush, and no soap additives, then dry them with a lint-free soft cloth.
We recommend having any resizing or repair work done by our workshop to ensure the best care for your LEGEM jewellery. If you have work done elsewhere, it may affect certain service rights with us.
We do not currently offer aftercare packages or warranties. However, we provide professional cleaning and repair services to help maintain your jewellery.